Privacy Policy

Information we may collect

To provide an online casino service, we may collect information that identifies or relates to a player. The information collected depends on how the website is used, the services requested and the checks that need to be completed. Some information is provided directly by the player, while other information may be generated when the website or account is used.

• Account details, such as a name, date of birth, contact details, login information and other information used to create or manage an account.
• Verification documents and related information, where needed to confirm identity, age, eligibility or account ownership.
• Payment and transaction records, including deposits, withdrawals, wagers, gaming activity and information supplied by payment service providers.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings and general location information.
• Cookie and usage information, including pages visited, interactions with the website, session details, referral information and preferences.
• Communications and support records, including messages, enquiries, complaints, account requests and information provided when contacting the support team.

Players should provide information that is accurate and current. If information changes, it is helpful to update the account or contact support so that account records and verification checks can be kept accurate.

How information is used

Personal information is used for legitimate operational, security and service purposes. The main reason for collecting information is to run the account and provide the requested casino services. Information may also be used to communicate with players, respond to questions and maintain a safe and reliable website.

• Creating, administering and securing player accounts.
• Processing deposits, withdrawals, payments and other account transactions.
• Completing identity, age, account ownership and other verification checks.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion and other suspicious or prohibited activity.
• Meeting legal, regulatory, accounting, record-keeping and responsible gambling obligations that apply to an online gambling service.
• Providing customer support, handling complaints and resolving account or transaction issues.
• Monitoring website performance, improving features, testing services and understanding general usage trends.
• Sending service messages, including account, security, transaction and policy updates.
• Sending marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed under applicable requirements.

Information may be combined from different interactions to help keep records consistent, protect accounts and make decisions about security or verification. Automated tools may be used for technical, fraud-prevention or risk-management purposes. Where appropriate, a player may contact support to ask about a decision or request a review.

Sharing, security and retention

Personal information may be shared where this is needed to provide services, protect players and the website, process transactions or meet legal obligations. Depending on the circumstances, recipients may include payment providers, identity and verification services, technology and hosting providers, customer support platforms, security and fraud-prevention services, professional advisers, and relevant authorities or law enforcement bodies.

Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards. Information may be processed or stored in more than one location, including locations outside Australia, where service providers or technical infrastructure operate. Reasonable measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online transmission or storage method can be guaranteed to be completely secure.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required. Some account, identity, payment, transaction, security or communication records must be retained for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Account security

Players are responsible for keeping login details confidential and should not share passwords, verification codes or access information with another person. If a player believes an account or personal information has been accessed without permission, they should contact support promptly so appropriate steps can be considered.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help the website remember settings, keep an account session active, understand how features are used, improve performance and support security. Some cookies may also be used to measure campaigns or present more relevant information, subject to the choices available and applicable requirements.

The website may use essential cookies that are needed for core functions, as well as optional cookies for analytics, preferences or other supporting purposes. If optional cookies are offered through a consent tool, players can make choices there. Players can also manage, block or delete cookies through their browser settings. Disabling certain cookies may affect how the website works, including account or gaming features.

Browser settings differ between devices and browsers. Players should review the available controls for their browser if they want to change cookie preferences. Removing cookies does not necessarily delete information already held in an account or transaction record, and a new cookie may be created if the website is visited again.

Your privacy choices and data requests

Players may contact us to ask about personal information handled in connection with their account. Requests will be considered in accordance with applicable privacy requirements and reasonable steps may be taken to confirm the identity of the person making the request before information is provided or changes are made.

• Access: request access to personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is available under applicable requirements. Deletion may not be possible for records that must be retained by law or are needed for security, dispute handling or other permitted purposes.
• Marketing consent: withdraw consent to marketing communications at any time by using an unsubscribe option in a message, changing available communication preferences or contacting privacy support.

To exercise these rights or ask a privacy question, email support@kingjohnnykashcasino.click. Please describe the request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment details, passwords or security codes by email. A request may take reasonable time to assess, verify and complete, particularly where records involve other people, security checks or legal retention duties.

Withdrawing marketing consent does not affect service or account messages that are necessary for security, transactions, account administration or important policy updates. It also does not automatically remove information that is required to operate the account or meet legal obligations. Players may still receive a short period of marketing while an unsubscribe or preference change is being processed.

Updates to this policy

This Privacy Policy may be updated when services, technologies, operational practices or legal requirements change. The current version will apply when it is published on the website. Players should review this page from time to time to remain informed about how information is handled. If a change is significant, additional notice may be provided through the website or an account communication where appropriate.