Betting Rules

1. General application of these rules

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. These Betting Rules apply to wagers placed through the available betting or gaming services, unless a particular game, market or promotion has separate conditions. Players should read those conditions before participating and should only place a bet when they are comfortable with the applicable requirements.

You are responsible for making sure that your use of the website is lawful in the place where you are located. Players in Australia should consider any applicable federal, state or territory laws, as well as any restrictions that may apply to online gambling or particular types of betting. Access to the website does not mean that every service is available in every location. We may restrict or refuse access where required by law, regulation, risk controls or operational requirements.

You must be legally permitted to gamble and must meet any minimum age requirement that applies to your location. Account information must be accurate, complete and kept up to date. You must use your own account and must not allow another person to place bets or access account services on your behalf. We may carry out identity, age, payment method and other verification checks before accepting or settling activity.

• One person should operate only their own account and use their own approved payment methods.
• You must not place bets while located in a jurisdiction where the relevant activity is unlawful.
• You must not use the website for fraud, money laundering, match manipulation or any other unlawful purpose.
• You must follow any account, verification, payment and promotional conditions that apply to your activity.
• You should keep your login details private and notify the website if you suspect unauthorised access.

Meaning of a bet

A bet is an instruction to risk an available balance or other permitted amount on an outcome, event or game. A bet may be accepted only when the required information has been received, the relevant service is available and any required funds or authorisation have been confirmed. Starting a bet or selecting an option does not by itself guarantee acceptance.

2. Placing and accepting bets

Before confirming a bet, check the selected game or market, stake, odds or displayed terms, and the possible return where one is shown. It is your responsibility to review the details carefully. A bet is generally treated as placed when the website displays an acceptance or confirmation message, or when the bet appears in the relevant account history. A request that remains pending, fails to appear or is shown as rejected should not be treated as an accepted bet.

Technical delays, interruptions, browser issues, device problems or connection failures may prevent a bet from being received. You should not assume that a bet was accepted simply because you clicked a confirmation button. If you are unsure whether a wager was placed, check the account history before trying again. Repeated attempts may result in more than one accepted bet if the original request was successful.

The displayed odds, prices, rules and availability may change before a bet is accepted. The terms shown at the point of acceptance will generally apply, subject to correction of an obvious error, a voiding rule, a game rule or a legal requirement. Where the website indicates that odds or terms may change, you should review the updated information before confirming the wager.

1. Select the relevant game, event, market or betting option.
2. Enter or choose the amount you wish to stake, within any applicable account or service restrictions.
3. Review the selection, stake, displayed odds or terms and any possible return.
4. Confirm the bet only after checking that the information is correct.
5. Retain the confirmation or review the account history for a record of the accepted wager.

A bet may be refused, cancelled or placed on hold where there is insufficient balance, a payment issue, a verification concern, a technical problem, a legal restriction, suspected misuse or an interruption to the relevant service. Other reasons may apply under the general Terms and Conditions or the rules for a specific game. If a wager is not accepted, any amount associated with that unsuccessful request will be handled in accordance with the applicable account and payment rules.

Account and stake responsibility

You are responsible for checking your available balance and for ensuring that the stake entered is the amount you intend to risk. Do not place a wager using funds that you cannot afford to lose. Once an accepted bet has been placed, it may not be changed or withdrawn unless the relevant rules expressly allow it. A mistaken selection or failure to check the confirmation details will not necessarily make an accepted bet void.

3. Odds, outcomes and settlement

Odds or other return information are displayed to help you assess a wager. They are not a guarantee of success. The amount returned, if any, depends on the accepted terms, the result of the relevant game or event, the stake and any applicable rules. Some games may use a different method of displaying outcomes or returns, so the game instructions should be read before playing.

Bets are settled using the official result or outcome determined under the applicable game, market or service rules. The relevant rules may explain how a result is confirmed, how a cancelled or abandoned event is treated, and whether a particular selection is won, lost, void or otherwise resolved. If more than one source of information is available, the applicable betting rules will determine which result is used.

A bet that is declared void is normally treated as though it was not a winning or losing wager, subject to the specific rules for the relevant service. Where a market or game has several parts, one part may be settled separately from another. A specific game rule may also set out how ties, interruptions, incomplete outcomes, technical failures or other unusual circumstances are handled.

• Settlement is based on the applicable rules and the recognised result for the relevant game or event.
• A displayed result may be corrected if it is later found to be inaccurate or incomplete.
• An obvious pricing, display or settlement error may be corrected or the affected bet may be voided where permitted.
• If an event or game cannot be completed, the specific rules will determine whether the wager is void, resettled or handled in another stated way.
• Any balance adjustment should be checked in the account history and raised promptly if it appears incorrect.

Where an obvious error affects odds, returns, results or other betting information, the affected wager may be reviewed. An obvious error can include information that is clearly inconsistent with the surrounding market or game information, a technical display mistake or a settlement caused by an incorrect result. If a correction is made, the outcome will be adjusted in line with the applicable rules and any relevant legal requirements.

Records and account history

The account history or other electronic record may be used to confirm the details of accepted bets, including the time of acceptance, stake, selection, status and settlement. You should check these records regularly and keep your own records where appropriate. If you notice an unexplained discrepancy, contact the available support channel through the website with enough information to identify the transaction.

4. Prohibited conduct and account review

Fair play is required. You must not interfere with the website, exploit a software defect, use automated systems without permission, manipulate results, collude with other users or attempt to gain an improper advantage. You must also not use another person’s identity, payment method or account, or provide false information during registration or verification.

Activity may be reviewed where there is a concern about fraud, account security, payment abuse, responsible gambling, prohibited conduct, technical misuse or compliance with applicable law. A review may involve requests for information or documents and may affect the acceptance, settlement or availability of bets while the review is taking place. Information should be supplied accurately and within any requested timeframe.

Where a breach, error or unlawful activity is identified, action may be taken under the Terms and Conditions and applicable requirements. This may include refusing a wager, correcting a balance, voiding affected bets, restricting account access, suspending services or closing an account. Any action will depend on the circumstances and the rules that apply. Nothing in these Betting Rules limits rights or protections that cannot lawfully be excluded.

Payment and withdrawal checks

Payments and withdrawals must use an approved method and may be subject to verification, security checks and processing requirements. The name and ownership details associated with a payment method should match the account information unless an approved alternative arrangement applies. A payment may be delayed, rejected or returned if information is incomplete, the method is not supported, the transaction cannot be verified or a legal or security issue arises.

5. Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you start and decide how much time and money you can comfortably spend. Never chase losses, borrow money to gamble or continue playing because you feel pressure to win back what has been lost. Taking regular breaks can help you keep your play within safe limits.

• Only gamble with money set aside for entertainment and essential expenses should come first.
• Set personal spending and time limits where the available account tools allow you to do so.
• Do not gamble when upset, tired, under the influence of alcohol or affected by medication.
• Take a break if gambling stops feeling enjoyable or begins to affect work, study, relationships or finances.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.

The website may provide responsible gambling tools or information, such as spending controls, time reminders, breaks, account restrictions or self-exclusion options. Availability and operation may depend on the service and applicable requirements. If you choose to use a restriction or exclusion option, read the instructions carefully and do not attempt to create another account to avoid it.

Questions and complaints

If you believe a bet has been accepted, settled or recorded incorrectly, review the account history first and raise the issue through the support or complaints process made available on the website. Include the relevant account information, date, time, game or market, stake and a clear explanation of the concern. Do not send passwords or unnecessary sensitive information. Complaints will be reviewed under the applicable process and may require further information.

These Betting Rules may be updated from time to time to reflect changes to services, game rules, technology, risk controls or legal requirements. The current version published on the website will apply to future activity from the date it takes effect, unless a different commencement arrangement is stated. You should review the rules regularly, particularly before placing a new type of bet or using a new service.

If you do not understand a rule, do not place the bet until you have obtained clarification through the available website support channel. By continuing to use the betting services after an updated version becomes available, you acknowledge that the revised rules may apply to your future activity.